Terms & Conditions

Terms and Conditions

Please take the time to check out our terms and conditions before making a purchase online.

The use of this website is subject to the following Website Terms, our Online Shopping Terms our Privacy Policy, and any additional terms and conditions and notices displayed by us on this website.

WEBSITE MATERIAL

The Website Material is derived from sources, which we believe to be as accurate as possible and up to date as at the date of publication – as we nevertheless reserve the right to update this information at any time. Except as required by law, we give no express or implied warranties or guarantees, and make no representations, in relation to the Website Material. 

CHANGES TO TERMS AND CONDITIONS

We may change the Terms and Conditions at any time. If we do so, an amended version will be posted on the Website. Your continued use of the Website after any changes are made to the Terms and Conditions will be deemed to constitute your acceptance of those changes. If you object to any changes, you must discontinue your use of the Website. You are responsible for keeping up to date with any changes by regularly reviewing the Terms and Conditions.

ONLINE SHOPPING POLICY

We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 5 business days and refund any money that you have paid us.

Although we make every effort to keep sufficient stock of items listed on the Website, occasionally we encounter unforeseen supply problems or sell out of certain products and sizes due to unexpected demand. If we are out of stock of an item that you have ordered, you will be notified by email. Refunds for out of stock items will be processed as quickly as possible, but may take up to three to five business days, unless you would like to wait for your item. 

Sale items are only available at the sale price during the relevant sale period.

GENERAL DELIVERY INFORMATION

After your payment is authorised and verified, it can still take up to two days to process your order. This doesn't include weekends or holidays.

In the event that an item in your order is unavailable, the processing time may vary.

You will receive a shipping confirmation email with your consignment (tracking) number once your order is ready for shipping. If you have any queries about your delivery after the item has been shipped, please contact the relevant carrier directly with your consignment number.

Items will not be delivered on public holidays.

RETURNS AND EXCHANGES

If you would like to exchange an item, due to incorrect sizing, you will have to do this within 15 working days of purchase. We require a receipt or proof of purchase.  Please contact dannijenningsx@gmail.com in this instance.

Original shipping charges are non-refundable.

Please send your parcel back to the address

Arch Angel Records
58 Akoranga Drive, Northcote
Auckland 0627
NEW ZEALAND

Please follow the same format. Please ensure that you fill out your returns form with the order number and tax invoice number. We are not responsible for duties or taxes or any other fees when sending back to us.

  • You must return your items to the address above within the 12 day period from the day your order was placed.
  • Items must not be worn, altered or washed.
  • Items must be returned in new and unused condition and have all tags and original packaging attached.
  • Please note that the shipping charges or any related expenses (customs fees, etc) cannot be refunded.
  • Please note all shipping of returns are at the expense of the customer.
  • Until the return item is received at Federation Clothing Headquarters it is your responsibility. We recommend using track and trace.
  • We offer a maximum of 1 exchange after your original order. 

RE-DELIVERY

All delivery methods require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange pick up (often from the carrier’s depot) or re-delivery. Arch Angel Records accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.

REFUNDS

Please note the below is not applicable to sale items – these are deemed final.

We do not offer refunds unless the original item(s) is out of stock. If you change your mind about the item you purchase we can offer you an exchange for something else.

If you want a refund (where applicable) it must be done within the 12 day period from when the order was placed.

SECURITY

Our payment gateway is power by DPS Payment Express, you also have the option to use Paypal. No credit card information is shared, kept or recorded by DPS Payment Express, PayPal or Federation. For more information regarding DPS Payment Express visit http://www.paymentexpress.com/About/About_DPS/Privacy_Policy or for PayPal visit http://www.paypal.com.

PAYMENT

The name that will appear on your statement will be Kings Clothing 

PRIVACY POLICY

Arch Angel Records respects your right to privacy. We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. So we guarantee that use of your personal information will be used by the Federation team only.

CHANGES TO THIS POLICY 

We may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting us (details above).

CONTACTING US

We welcome any suggestions and comments you may have about your experience. Please also contact us if you have any questions about our Terms of Use or any queries contact danni@kingsofficial.co.nz

 

Returns, Exchanges and Refunds

Please take the time to check out our returns terms and conditions before making a purchase online.

OUR POLICY

Returns will not be accepted unless you have emailed dannijenningsx@gmail.com with your reason for return - and have had a reply. 

RETURNS AND EXCHANGES

We do not provide refunds (where applicable) unless your original order is out of stock and/or cannot be replaced.   

In the event you need to exchange items due to sizing issue, please contact danni@kingsofficial.co.nz and wait for a response before you send your parcel back to the address :

Arch Angel Records
58 Akoranga Drive, Northcote

Auckland 0627
NEW ZEALAND

Please follow the same format. Please ensure that you fill out your returns form with the order number and tax invoice number. We are not responsible for duties or taxes or any other fees when sending back to us.

You must return your items to the address above within the 12 day period from the day your order was placed. 

  • Items must not be worn, altered or washed.
  • Items must be returned in new and unused condition and have all tags and original packaging attached.
  • Please note that the shipping charges or any related expenses (customs fees, etc) cannot be refunded.
  • Please note all shipping of returns are at the expense of the customer.
  • Until the return item is received at Arch Angel Records it is your responsibility. We recommend using track and trace. 

We offer a maximum of 2 exchanges after your original order.

FAULTY ITEMS

If we cannot repair or replace the item, then a refund will be offered. We will only refund if the original product/s are out of stock and/or non replaceable.   

RE-DELIVERY

All delivery methods require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange pick up (often from the carrier’s depot) or re-delivery. Arch Angel Records accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.

Package the return items along with your completed returns form and send it to the address below at your own expense :

Arch Angel Records
Att: Online Returns
58 Akoranga Drive,
Northcote,
Auckland 0627.
NEW ZEALAND

Until an item is received at Arch Angel Records it is your responsibility.

REFUNDS

We do not offer refunds unless your original product/s is out of stock and/or non replaceable.

We do not offer 'change of mind' refunds.

If you want a refund (where applicable) exchanges must be done within the 12 day period from when the order was placed.

 

Refunds & Processing Time

If your package arrives at Arch Angel Records within the 12 - day timeline specified above, your refund (where applicable), or exchange will be processed within 24 hours (Excluding weekends and public holidays). You will be notified via email to the email address listed on your account when this transaction has taken place. Your bank may require additional days to process and post this transaction to your account once they have received the information from Arch Angel Records. Please allow up to 3 – 5 working day before contacting us.

 

Shipping

HOW MUCH DOES SHIPPING COST?

New Zealand :  All costs are calculated at the checkout depending on your location.

International : All costs are calculated at the checkout depending on your location.

HOW LONG WILL IT TAKE?

We aim to get your purchases out the door within 48hrs (excluding weekends and public holidays and sale periods) from there it’s as follows...

New Zealand

All New Zealand shipments generally take 1-3 working days from day of dispatch. All NZ orders must be signed for upon delivery.

Rest of the world

Worldwide shipments generally take 5-14 working days depending on location.

HOW CAN I TRACK MY ORDER?

Easy, we'll send you an email as soon as your order ships with a link to tracking info.

WHERE DO YOU SHIP FROM?

Arch Angel Records in Auckland.

SOME FINE PRINT ON DUTIES & TAXES

Any customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient of the order. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.